Delete your account
Last updated: 2 November 2026
You can delete your novE account at any time, yourself, from the application, on the web or on your phone. Deletion is permanent: you will not be able to recover your data afterwards.
How to do it
- Sign in to novE, at my.app-nove.com or in the application.
- Open My profile, from your account menu.
- At the bottom of the page, choose Delete my account.
- Read what will be deleted, then confirm: with your password if your account has one, and with Apple if you sign in with Apple.
Remember to export your projects first: from a project’s dashboard, the Export button gives you an archive of all your files and a PDF summary.
What is deleted
- your profile and your preferences;
- all your projects and everything in them: budget, quotes and invoices, documents, photos, planning, tasks and notes;
- your access to projects other people share with you;
- the access of the people you invited to your projects;
- your subscription, cancelled immediately, and your record with our payment provider if you were never invoiced;
- the tracking of your subscription at RevenueCat, if you used the iPhone or Android app;
- your record in our email tool (Brevo), newsletter included.
Please note: a subscription taken out in the App Store or Google Play is not cancelled by deleting your account: only you can do that, in your Apple Account settings or in Google Play (Payments & subscriptions). Cancel it first, or it will keep being charged.
The data is erased immediately from our active systems, and your files from our storage within minutes. It may remain for at most 7 days in our backups, and 30 days in our technical error logs, then disappears from them.
What is kept
- Your subscription invoices, for 10 years, because the law requires us to keep our accounting records. They are kept by our payment provider, with your name and email address.
- In other people’s projects, the documents and photos you added stay in those projects: they belong to their owner. Your name is no longer attached to them.
- With other users, notifications they already received that mention you (for example “Marie accepted your invitation”), and invitations they had sent to your address. These are part of their own account.
- The log of our administration tool, for 12 months, if the novE team viewed or changed your account (for example to delete it at your request): the action is recorded there with your email address, to keep the service secure.
Deleting just one project
Open the project, choose Edit, then, at the bottom of the page, Delete project. Only a project’s owner can delete it. Everything in it is deleted, for you and for the people you invited.
Can’t access your account?
If you have simply forgotten your password, use “Forgotten your password?” on the sign-in screen.
Otherwise, write to info@app-nove.com, if possible from your account’s email address, with the subject “Account deletion”. We check that the request really comes from you, then delete the account within one month at most.
For everything else, see our privacy policy.